The photo requirements depend on the type of item you've ordered:

For Head Portraits:

- We need clear, well-lit photos of your pet's head from multiple angles (front, both sides, and top view if possible).

For Full-Body Sculpture:

- Please provide multiple full-body photos of your pet from various angles (front, both sides, back, and if possible, top view).

For both types:

- High-resolution images are ideal, but don't worry if you can't provide them.
- Multiple photos are welcome – the more, the better!
- Ensure the photos clearly show your pet's unique features and coloring.

Our artists will reach out if we need additional images to capture your pet perfectly.

Remember: Quality photos help us create the most accurate and lifelike portrait of your beloved pet, whether it's a head portrait or a full-body piece.

Tip: If you're unsure about your photos, you can always upload them to your order page and our team will review them. We'll let you know if we need anything else to create your perfect pet portrait.

As each portrait is entirely handcrafted, the process takes time to ensure quality. Once we begin working on your order, it typically takes 4-6 weeks to complete. This timeframe allows our artists to meticulously recreate your pet's unique features and personality.

Absolutely! After the main body of your pet portrait is completed, you can select your preferred frame style through our Order Tracking page. We offer a variety of options to complement your home decor. Best of all, you'll be able to preview how your chosen frame looks with your pet's portrait before finalizing your selection.

We take great care in packaging your portrait to prevent any damage during transit. We use sturdy materials and protective layers to ensure your artwork arrives in perfect condition. While we may use various courier services for shipping, we currently can't accommodate specific carrier requests. Typically, you can expect to receive your portrait within 5-10 days after shipping. Rest assured, we make every effort to deliver your precious artwork safely to your doorstep.

We strive for the highest quality in our needle felted portraits. However, it's important to understand that each piece is handcrafted based on the photos provided, and while we aim for the closest resemblance, 100% replication isn't always possible. This is especially true for pets with complex fur patterns, such as certain cat breeds. We appreciate your understanding in this regard. Due to the significant time and effort invested in each piece, we are unable to offer refunds based solely on dissatisfaction with the likeness. We encourage you to reach out to us with any concerns so we can address them to the best of our ability.

However, We offer refunds for any quality issues, backed by a 180-day guarantee. If you encounter any problems with your custom product's craftsmanship, please contact us for a refund or resolution. Your satisfaction with our handcrafted piece is our top priority.

To preserve your needle felted pet portrait, we recommend the following care instructions:
- Avoid direct sunlight exposure to prevent fading.
- Refrain from pulling or tugging on the artwork.
- Keep the portrait away from liquids.
- If needed, gently groom the felt with a small comb or lightly brush with your fingers.
- Display in a location free from excessive dust or humidity.
By following these simple guidelines, your cherished pet portrait will remain a beautiful keepsake for years to come.